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The Stirling Center Course Catalog

Welcome to The Stirling Center for Excellence Course Catalog. This is a detailed summary of the different courses that are available to assist in developing the staff and managers into experience makers. If you are interested, please call us at 866-732-9500 to develop the customized learning opportunity that will best help your organization.

Management & Staff

  • Wowing the Customer
  • Emotional Intelligence
  • Team Communication
  • Working Together as a Team
  • Deterring Workplace Violence
  • Telephone Answering Skills
  • Valuing Diversity & Inclusion
  • Collaborative Negotiation
  • Dealing with Difficult Customers
  • Effective Meeting Management
  • Deterring Sexual Harassment in the Workplace
  • You, Inc. Create Your Personal Brand
  • Conflict Management
  • Keys to Effective Delegation
  • Influencing for Trust & Success
  • Team Makeover; Restoring Team Functioning
  • Power Listening
  • Create a Motivating Environment
  • MBTI or DISC Assessment
  • Difficult Conversations
  • Healthcare Customer (Patient) Focus

Leaders, Managers, Supervisors

  • Managing Multiple Generations
  • Problem Solving & Decision Making
  • Managers to Leaders
  • Leading During Times of Change
  • Resilient Leadership
  • Facilitation Skills
  • Communication Skills for Leaders
  • Coaching Skills for Leaders
  • Winning the Talent War
  • Keys to Effective Supervision
  • Time Management

Staff

  • Adjusting to Stress & Change
  • Communication Skills

Frank Andrews Founder and Director

121 W Nepessing St.
Lapeer, MI 48446
Mailing Address

866.732.9500 Phone

866.223.0304 Fax

All contents of this website, including the text and graphics, are owned by or licensed to us. You may not reproduce or copy any of the material on this website without our prior written consent. Pulse of the City News determines star ratings based on online and other public reviews, and other sources deemed credible. Pulse of the City News “Star” ratings do not constitute a guarantee or endorsement of Star-rated companies' products or services.

Our Mission

Pulse of the City News, rooted in the Building & Construction industry, has teamed with The Stirling Center to bring the benefits of the “customer experience” perspective to our industry. We are dedicated to recognizing those companies and individuals in the building and construction industry that have successfully embraced the combination of quality product and exemplary customer service, and providing services to them and others aspiring to embrace both objectives. Learn more...

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Contact Us

Pulse of the City News
121 W Nepessing St.
Lapeer, MI 48446

866.732.9500

866.223.0304

customercare@pulseofthecitynews.com

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